FAQ's

This is the biggest question for any dog treat company and our reply is Yes, however there is one HUGE but to this — our Rawhide is natural and most importantly safe. Hide is skin, Rawhide is Raw skin; this product is not processed, filled with chemicals, bleached or packed with preservatives. The skin we sell is also from top quality cattle and always the best layer.

We love to educate our customers about Rawhide. Rawhide that is dangerous is generally from Asian cattle, is the poor quality layers of skin, is packed with chemicals, glue and bleached. This is the hide that will cost you a vet visit and it's easily hidden on the packaging due to lazy laws around pet food packaging.

Purchase any skin from us and we guarantee you will receive a natural, safe product that is healthy for your pet.

Yes, all products can be ordered online for collection. Please wait for your pick up email before visiting us.

Payment is via secure checkout using debit/credit card or Apple/Google Pay. Buy now pay later options are available with Shopify, Clearpay or Klarna.

Yes we do! You can order on Deliveroo during our opening hours for same day delivery dependent on courier availability. CLICK HERE to find us on Deliveroo.

Unsuitable products must be returned within 7 days and in their original, unopened condition. We do not refund original or return postage. Due to the natural nature of our products we do not accept returns for broken treats — this does not affect their quality and they can get broken during transport.

Perishable goods are exempt from the right to cancel and are non-refundable once dispatched.

We only use suppliers who guarantee to use UK reared meat or meat from reputable overseas sources. The EU has rules that allows meat into the UK that is not of a good quality, it can be infected and we do not allow this into our store. Any produce from overseas is sourced by our suppliers from the finest cattle and farmers, it can be traced back to its origin as can all of our UK meat. We will never allow substandard meat products into our store and always ensure our products are fully traceable. We guarantee that we will NEVER stock any product from Chine or South East Asia.

All orders are despatched within 48 working hours of payment via Royal Mail Tracked 48. You will receive an email from Royal Mail where you can track your order.

We have purchased from the same supplier for many years — they give us loyalty discounts and we pass them on to you. We love offering the best quality products at the lowest possible prices. It's as simple as that.

We order our products by weight, and throughout the seasons the natural size of animals varies. This means one delivery may produce smaller or larger pieces than the last. We count every product on arrival and price each batch accordingly — smaller pieces are priced lower, and larger pieces may stay the same or increase slightly. This ensures you always pay a fair price based on exactly what you receive.

All of our products are produced in the UK. Our products go through different processes to bring them to you — some are air dried, some air puffed, some are gently heated to kill certain bacteria, and some are dehydrated. Products containing bones are never cooked as this is dangerous. Whichever process is used, we guarantee that any additives used are 100% natural and only when necessary. All of our products are free from preservatives, colours, artificial flavours and contain no nasties at all.

We receive regular deliveries, we do not store bulk products in a store room and keep our stock levels manageable so that the stock on our shelves and in your order always stay at peak freshness.

You can check this from your account page by clicking the person icon at the top of every page. Click here to go to your account.